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Saga.Games

Responsible Gaming

Saga.games is an exclusively B2B software provider. We develop and supply online gaming content and related technical solutions to licensed or otherwise authorised business clients, including online casino operators and gaming platforms. Saga.games does not operate an online casino, does not provide gambling services directly to end users, does not register player accounts, does not accept deposits, does not process withdrawals, and does not otherwise directly interact with end players.

Any games that may be displayed or made available on the Saga.games website are provided strictly as public demo versions for demonstration and product presentation purposes only. Such demo versions are intended exclusively to allow prospective and existing B2B clients, including operators, aggregators and platform partners, to review the design, functionality, mechanics and quality of the games developed by Saga.games.

The demo versions available on our website do not allow users to gamble with real money, place real-money bets, make deposits, request withdrawals, win monetary prizes or participate in any form of real-money gambling activity. Access to such demo content does not create a player relationship between Saga.games and any individual visitor to the website.

Real-money access to Saga.games products, where applicable, is available only through third-party operators who are responsible for holding the necessary licences, registrations or authorisations in the relevant jurisdictions and for managing all player-facing obligations.

At Saga.games, we believe that gaming should always remain a form of entertainment. Although we do not have a direct contractual or operational relationship with end players, we recognise that responsible gaming is a shared responsibility across the online gaming industry. Therefore, we are committed to developing fair, transparent and secure products and to supporting our B2B partners in maintaining a safe and responsible gaming environment.

Responsible gaming is an essential part of our business philosophy and a key element of our long-term sustainability. We aim to provide operators with reliable games, technical functionality and relevant product information that may assist them in meeting their regulatory, social responsibility and player protection obligations.

Saga.games products are intended to be made available for real-money play only to individuals who have reached the applicable legal gambling age in their jurisdiction, through appropriately licensed or authorised operators. As a general rule, this means 18 years or older, although in certain jurisdictions the minimum legal age may be 21 years or older.

1. Our Role as a B2B Software Provider

Saga.games operates solely as a business-to-business gaming software provider. Our role is limited to the development, supply and technical support of gaming content and related software solutions for operators and other business partners.

Saga.games does not:

  • operate a B2C gambling website;
  • provide gambling services directly to players;
  • register or verify player accounts;
  • accept or hold player funds;
  • process deposits or withdrawals;
  • determine whether a player may access real-money gambling services;
  • manage player self-exclusion directly;
  • provide customer support to end players;
  • send marketing communications to players.

These responsibilities are handled by the relevant operator that integrates Saga.games products into its own platform. The operator is responsible for ensuring compliance with applicable gambling laws, licence conditions, AML/CTF requirements, responsible gaming obligations, player protection rules, age verification requirements and customer due diligence procedures.

Nevertheless, Saga.games recognises that suppliers play an important role in the broader responsible gaming ecosystem. We therefore seek to design and provide products that support fair play, transparency, security and responsible gambling controls.

2. Demonstration Games on the Saga.games Website

Saga.games may display certain games on its public website in demo mode. These demo versions are made available solely for informational, commercial and product demonstration purposes.

The purpose of such demo games is to allow potential and existing B2B clients to evaluate:

  • game design and visual presentation;
  • gameplay mechanics;
  • technical performance;
  • user interface;
  • game logic and features;
  • overall quality of Saga.games products.

Demo games on the Saga.games website are not intended for gambling by end users and do not constitute gambling services. They are not connected to any real-money account, payment method or gambling wallet.

Users of demo versions cannot:

  • deposit money;
  • stake real funds;
  • win or lose real money;
  • withdraw funds;
  • open a player account with Saga.games;
  • participate in real-money gambling activity.

Accordingly, any interaction with demo games on the Saga.games website is limited to non-monetary product familiarisation and does not create any direct gaming, gambling or player relationship with Saga.games.

3. Commitment to Regulated and Responsible Markets

Saga.games is committed to working with properly licensed, authorised or otherwise compliant operators and business partners. We support the development of clear, effective and proportionate regulation that promotes player safety, fairness, transparency and responsible business conduct.

Our games are developed with due regard to applicable technical standards, regulatory expectations and responsible gaming principles. We aim to cooperate with operators, regulators, accredited testing laboratories, industry bodies and other relevant stakeholders to continuously improve standards within the gaming industry.

4. Game Security, Fairness and Certification

Saga.games is committed to ensuring that its games are secure, fair and reliable.

Our platform and games, including the Random Number Generators used to determine game outcomes, may be tested and certified by independent accredited testing facilities where required by applicable regulations, operator requirements or market standards. Such testing is intended to verify that our products meet relevant requirements relating to fairness, randomness, security, technical performance and player protection.

We design our games to provide clear rules, transparent game mechanics and accurate information about gameplay. We believe that players should be able to understand how games work, what the possible outcomes are, and that gambling outcomes, where games are offered for real-money play by an operator, are based on chance.

5. Responsible Game Design

Responsible gaming begins at the product design stage. Saga.games seeks to apply responsible gaming principles throughout the game development process, including by considering game structure, speed, presentation, transparency, clarity of rules and the overall player experience.

We aim to avoid misleading features, unclear communication or design elements that could create unrealistic expectations about winnings or gambling outcomes. Our games are designed as entertainment products while supporting a safe, fair and transparent playing environment when integrated by operators.

6. Player Protection Tools and Operator Support

As a B2B supplier, Saga.games may provide technical functionality that enables operators to implement responsible gaming controls within their own platforms. These tools are intended to complement the responsible gaming systems, account-level controls and regulatory procedures maintained by licensed operators.

Depending on the technical integration, operator configuration and jurisdictional requirements, Saga.games may support or facilitate the following responsible gaming tools.

6.1. Self-Exclusion Support

Players who experience difficulty controlling the amount of time or money spent on gambling should contact the online casino operator with whom they hold an account and request temporary or permanent self-exclusion.

As player registration, authentication, account access and authorisation are controlled by the operator, the operator is responsible for preventing self-excluded players from accessing gambling services, including Saga.games products integrated into the operator’s platform.

Saga.games may provide technical support to operators to help them apply self-exclusion restrictions to Saga.games games where such functionality is implemented.

Players should be aware that self-exclusion terms, account closure procedures, remaining balance handling and marketing restrictions are determined and managed by the relevant operator in accordance with applicable law and its internal policies.

6.2. Play Limits

Saga.games may provide technical functionality allowing operators to configure and apply responsible gaming limits. These may include, where applicable:

  • loss limits;
  • bet limits;
  • session duration limits;
  • limits for a specific game;
  • maximum single bet limits;
  • daily, weekly or monthly limits.

For such limits to be effective across all games available to a player, they must be implemented and monitored by the operator at the account or platform level, including both Saga.games and non-Saga.games products.

6.3. Reality Checks

Saga.games may support reality check functionality, allowing operators to display periodic notifications to players during real-money gameplay. These messages can remind players how long they have been playing and may include information about their net win or loss during the session, depending on operator configuration and jurisdictional requirements.

6.4. Time Display

Saga.games games may support visible time display functionality to help players maintain awareness of time while playing. Providing clear time-related information can support informed and responsible play.

7. Information and Awareness

Saga.games supports the provision of clear and accessible responsible gaming information. This may include information about:

  • available responsible gaming tools;
  • self-assessment resources;
  • self-exclusion options;
  • gambling blocking software;
  • support organisations and helplines;
  • signs of potentially harmful gambling behaviour;
  • where players can seek help.

Since players interact directly with operators, operators remain responsible for providing player-facing responsible gaming information, account controls and customer support. However, Saga.games encourages operators to ensure that such information is visible, understandable and easily accessible.

8. Prevention, Research and Treatment

Saga.games recognises the importance of research, prevention and treatment initiatives aimed at reducing gambling-related harm.

We support the work of organisations involved in education, prevention, treatment and research in the field of responsible gambling and problem gambling. Such organisations may include, among others, internationally recognised initiatives such as GambleAware and Gambling Therapy, as well as other reputable bodies depending on the relevant market.

9. Responsible Advertising and Promotion

Saga.games operates as a B2B supplier and does not market gambling services directly to players. Any public presentation of Saga.games products, including demo games, product descriptions, commercial materials or website content, is intended for business presentation and product familiarisation purposes.

Where applicable, we seek to ensure that marketing materials, product descriptions and promotional communications are fair, transparent and not misleading. We do not support advertising or promotional practices that target minors, vulnerable persons or self-excluded individuals.

Saga.games expects its operator partners to comply with all applicable laws, regulations, licence conditions and advertising codes relating to gambling promotion and responsible marketing.

10. Cooperation with Industry Stakeholders

Saga.games is committed to constructive cooperation with regulators, licensed operators, accredited testing laboratories, industry associations, research organisations and other stakeholders.

We believe that sharing knowledge, experience and best practices is important for raising industry standards and improving player protection. Saga.games supports positive change and continuous improvement in responsible gaming practices across the online gaming sector.

11. Protection of Minors and Vulnerable Persons

Saga.games does not permit or support the use of its products for real-money gambling by persons below the applicable legal gambling age. Operators are responsible for implementing effective age verification, identity verification and access control procedures in accordance with applicable laws and licence requirements.

Saga.games also encourages operators to apply appropriate measures to identify and protect vulnerable players, including those who may show signs of loss of control, excessive play or gambling-related harm.

12. Continuous Improvement

Responsible gaming is an evolving area that requires ongoing attention. Saga.games is committed to reviewing and improving its responsible gaming approach in line with regulatory developments, technical standards, industry best practices, research findings and feedback from operators and other stakeholders.

Our objective is to ensure that Saga.games products continue to support safe, fair, transparent and responsible gaming experiences when supplied to and integrated by operators.

13. Where to Seek Help

Players who believe they may be experiencing gambling-related harm, or who are concerned about their gambling behaviour, should immediately contact the online casino operator with whom they hold an account and request assistance, including access to available responsible gaming tools such as limits, time-outs or self-exclusion.

Players may also seek support from professional organisations specialising in gambling harm prevention and treatment, including:

  • GambleAware;
  • Gambling Therapy;
  • national gambling helplines or local support organisations available in the player’s jurisdiction;
  • providers of gambling blocking software and self-exclusion schemes.

Saga.games encourages any person who feels that gambling is no longer a form of entertainment to stop playing and seek help as soon as possible.

Saga.games is committed to supporting a safe, fair and responsible gaming environment through responsible product development, transparent B2B cooperation and technical support for operators. While Saga.games does not provide gambling services directly to players, we recognise our role in helping the industry maintain high standards of player protection and responsible gaming.